The UCLA Health brand

UCLA Health has many different audiences: patients and their families, physicians, healthcare providers, staff, students, alumni, public servants and the community in Los Angeles, in California, and around the world. Our brand is what these audiences think, feel and respond to when they see or hear the name UCLA Health.

Because UCLA Health is connected to an outstanding university, our identity is enhanced by the growth of the UCLA university brand.

  • Clinical care
  • Teaching research/discovery
  • Community engagement

We have the opportunity and responsibility to shape perceptions of UCLA Health by the consistency and clarity of our communications.

One of the ways we ensure consistency is by registering and trademarking our brand name, UCLA Health. We use an ® with the trademark either upon first mention of the mark, in the most prominent use of the mark, or both.

Brand Protection

For those of us who work at UCLA Health, our brand is an everyday thing. Sometimes we forget that the UCLA Health names and marks are assets of great value. To protect UCLA Health’s reputation and legal rights, all employees need a basic understanding of brand protection.

Using UCLA Health’s names and marks

State, federal and international law protect UCLA and UCLA Health’s trademarks, registered and unregistered. University and campus policy spells out the proper use of names and marks.

The employees of UCLA Health have a right (and responsibility) to use the proper UCLA Health marks on the print, video and online materials they create to conduct the business of the health system, but campus units must still exercise caution.

Outside of UCLA Health, trademarks cannot be used without first obtaining written permission from the trademark owner and must otherwise comply with our brand protection policies: 110, 411 and 863.

Here’s an example: Let’s say a department wants to show its support for a nonprofit organization by co-sponsoring an event and putting a UCLA Health logo on the program or website. That’s a “third-party” use and requires permission. Or perhaps you want to print t-shirts or promotional items for a recruitment effort. Those require the use of a licensed vendor, even if the items are given away rather than sold.

Brand guidelines define how UCLA and UCLA Health marks should be used — but only for approved uses. To find out if permission is needed for a specific use, and to start the review process, use the Administrative Vice Chancellor’s site: Permission to Use UCLA Marks.

There are three UCLA policies relevant to the proper use of the UCLA and UCLA Health brand: 110, 411 and 863.

Permissions

Policy 110 delegates much of the oversight of UCLA Health’s names and marks to the UCLA Administrative Vice Chancellor. That office maintains an online permissions process to streamline needed approvals.

See permission to use UCLA marks

Policy 110 — Names, seals and trademarks

You’re working on a project with researchers from other health systems. “Let’s feature all our logos on the project website,” a colleague suggests. Can you send the UCLA Health logo?

Not without permission, because UCLA Health is a registered trademark. “Third-party use” includes use by an individual, a corporation, a nonprofit or a government agency — by any entity that isn’t UCLA Health, UCLA or the University of California.

Permission is more likely to be granted if the proposed web page clearly states UCLA Health’s role in the research and presents our logo appropriately sized and with enough clear space to separate it from other logos.

Policy 110 spells out the restrictions on the use of UCLA Health and UCLA’s names, seals and trademarks by individuals, groups, and third parties.

See the complete Policy 110

Policy 411 — UCLA Health domain names

Policy 411 applies Policy 110 to web and electronic services, recognizing the importance of our online presence to the UCLA Health brand.

Consider this example:  Your boss is in a hurry to launch a website, so you use your credit card to register a domain name for uclagreatidea.org. You’re a hero, right?

Maybe not. Because the name “UCLA Health” is a registered trademark, any domain name that includes the health system’s name must be registered to the Regents, not to an individual. You can list yourself as the Admin Contact or the Tech Contact, but not the Registrant.

Consult Policy 411 for the right way to register a domain name, whether it’s in the uclahealth.org domain or a top-level domain other than “.org.” Domain name approvals can be submitted through Permission to Use UCLA Marks.

See the complete Policy 411

Important Reminders

  1. UCLA Health® is a registered trademark and can only be used by third parties with written permission.
  2. Don’t tinker: Designers should not modify brand colors, web components, templates, etc. Both brand consistency and accessibility depend on using the materials as provided.
  3. Clean house: Discard old logos and templates, and update websites, videos, presentations and publications to be consistent with brand guidelines and to meet or surpass accessibility standards.

Filming and Photography

Policy 863 — Filming and photography

Policy 863 recognizes the importance of still and moving images to UCLA Health’s identity and brand. In some contexts, a photo of Ronald Reagan UCLA Medical Center says “UCLA Health” as clearly as a logo.

Your department is updating its publications and website, so you hire a photographer to take photos around one of our hospital’s campuses. “Just go take pictures,” you say.

Not so fast. Even photography for internal use by departments and units may require a permit. Unless you stay entirely inside your own facility for the photography, you need to contact the Events Office.

The Events Office also coordinates the logistics for commercial filming and photography on campus, making sure that scheduled events and academic programming aren’t interrupted. Access to iconic locations is limited.

See the complete Policy 863

Proprietary Rights 

All photographs and videos on uclahealth.org representing UCLA Health staff and locations are copyrighted and are the property of UCLA Health. 

No permission, either express or implied, is granted for the electronic transmission, modifying, copying, publishing or printing of the photographs or videos contained on uclahealth.org, other than for your personal use.  

Express written permission must be granted, on behalf of the copyright holder, UCLA Health, in order to use these photographs or videos for any purpose that is not outlined above. Your use of uclahealth.org or viewing of this statement indicates your acceptance of these conditions. 

Mom and baby in park
Doctor with glasses
Doctor office with It begins with U sign

Social Media Policies 

Policy 7322: Employee Digital and Social Media

This policy provides guidance for the use of digital and social media activities that associate UCLA Health workforce members with UCLA Health through use of a UCLA Health title, email address or other UCLA Health-identifying information. 

View Policy 7322 on PolicyStat

Policy 7325: UCLA Health Digital & Social Media Engagement Policy 

This policy provides direction to UCLA Health workforce members about creating, approving and managing digital and social media accounts. This policy also outlines Marketing and Communications roles in evaluating requests for the creation and use of digital and social media accounts that use the UCLA brand and logos.

View Policy 7325 on PolicyStat

David Geffen School of Medicine Public Facing Digital & Social Media Account Creation and Management

This policy provides direction to DGSOM workforce members about creating, approving and managing digital and social media accounts. This policy also outlines the DGSOM Marketing and Communications Office’s role in supporting the creation and use of digital and social media accounts that use the UCLA brand and logos.

All content and posts on UCLA Health's social media pages are bound by the following:

* UCLA Health reserves the right to block the content of any post that violates campus policy, including but not limited to:

  • the use of language to create a hostile and intimidating environment.
  • comments that contain personal attacks about the post author or other commenters.
  • comments that contain offensive language.
  • posts that request medical advice. Please consult your personal physician.
  • comments that contain personal information such as home addresses and personal phone numbers.
  • postings that promote products or services unrelated to UCLA Health.

We want to remind readers that while UCLA Health supports free speech, posts and comments by individuals do not reflect the opinions or policies of UCLA Health or the University.

Our social networks are intended to be a forum for civil discussion of topics related to UCLA Health and its entities, and we expect that remarks will be on-topic and respectful of the rights and opinions of others.

White coat ceremony students pose for group photo

Accessibility Policy

Part of being a health system is being inclusive. That’s the central tenet of accessibility: to fully include everyone who engages with UCLA Health. Accessibility is an important mindset for anyone working on UCLA Health communications.

Web Accessibility Policy

UCLA Health’s commitment

Accessibility is not optional. UCLA Health receives federal, state and local funding. That means both Section 504 of the Rehabilitation Act (1973) and the Americans with Disabilities Act (1990) apply to our facilities. 

How it affects our work

Many of the changes to the UCLA Health Brand Guidelines introduced in 2018 are based on accessibility needs and ADA compliance. Colors and fonts are not simply esthetic decisions; they are important to usability. In this era of new communications trends and platforms, we must be mindful of accessibility across a wide range of media.

UCLA Health color specifications were modified to improve color contrast, especially for headlines and text. This change makes print and online materials more legible. Brand fonts were also updated. Helvetica, known for readability, is now the core font for online use. Department logos (sometimes called unit signatures or lockups) were re-designed for increased legibility and ease of use.